Killer Custom Straps:
Custom Designed Straps are defined as any strap that is not in our
standard designs listed on our website. This includes custom cut
webbing, any netting, custom branded straps of our standard design, or
any non standard variation of a standard design, etc. These designs must
be submitted with a picture, drawing, sketch, diagram, or mock up with
appropriate measurements and details. Any proceedings without such
visual instructions will be at the liability of the customer. Verbal
and/or textual instructions without visual instructions are subject to
the interpretation of Strapworks.com and under the liability of the
customer.
Custom Designed Straps may be subject to prototyping before production
begins. If prototyping is deemed necessary by either Killer/Strapworks.com or
the customer a sample will be made first at the customers expense,
which must be authorized by email, signed fax, or given verbal approval
before production may begin. Only if a signed authorization has been
given to Killer/Strapworks.com may custom straps be returned if found to be
produced incorrectly according to specifications given to Killer/Strapworks.com. If no written authorization has been sent to Killer/Strapworks.com, then all custom straps are final and non-refundable.
To get your design into development with the Custom department please
send as much information about what you would like us to make to [email protected];
This will enable the Custom department to accurately work up a quote
and contact you back. Typically this process can take up to two weeks,
but may take less time. E-mailing the Custom department is the first
step to getting you a custom strap.
Killer/Strapworks.com
is open Monday thru Friday (exceptions include most Federal holidays),
and all policies pertain to the work week and business days.
Return Policy:
All Returns requests must be made within 7 days of receiving product. Returns must be sent to...
Strapworks.com
Attn: Returns Department
3900 West 1st Ave.
Eugene, Oregon 97402.
All Returns MUST be authorized by a Killer/Strapworks.com Agent (call 541-741-0658 for an RMA return number)
and a RMA form must be filled out and included with return. RMA's must
be shipped within 7 business days of receiving your RMA # or they become
invalid. Returns not including a fully filled out RMA Form (with RMA#)
may be refused and shipped back at customers expense. Orders returned
for refund may be subject to a restocking fee.
Click Here for RMA Return Form.
All return shipping is your responsibility except as noted here...
1. If we sent you the wrong product, Killer/Strapworks.com will refund for the most economical shipping.
2. If we sent you merchandise that is defective in function, please send an email to [email protected].
Hardware - Hardware may be returned for Exchange or Product Cost Refund Only. If Hardware has been altered in ANY WAY then it is NON-RETURNABLE.
PLEASE NOTE: Strapworks.com has NO minimums. We encourage you to order 1
or 2 of an item if you are in any way uncertain of its ability to meet
your needs. A restocking fee of up to 25% may apply.
Webbing - Webbing is NON-RETURNABLE
unless you were sent the wrong webbing according to your order. Webbing
over 100 feet may be Exchanged Only. Altered or Cut Webbing is
non-returnable. Please check your order before filling out the RMA
Return Form and making a return. A restocking fee of up to 25% may
apply.
Straps - All Straps are custom made for each customer according to their specifications. Because of this, Straps are NON-RETURNABLE. If your straps were made incorrectly according to your specifications, please email [email protected]
We reserve the right to resell any returned products. Including, but not limited to: custom and or proprietary straps.
Webbing Policy:
Webbing ordered over 30 feet may contain splices. Splices are where a
previous length of webbing has ended and a new piece has started on the
roll. If you wish to not receive a splice in your order (up to 300 feet
for Polypropylene or 150 feet for Nylon) you may request this through
"Special Instructions" during checkout or through email with any of our
Customer Service Reps (emails located at http://www.strapworks.com/contactus.html).
Requesting no splices may add (up to one week) waiting time to your
order as we must request that from our mills. Please know that we never
deliberately put splices in any of our orders, this is the way we
receive some of our rolls of webbing from our mills.
Webbing color dye lots may change. Color shades may vary sometimes with
the same color. We strive to keep a color in a continuous shade, but
occasionally our mills have a dye lot change that will cause the shade
to differ from our previous stock. If you require that a shade never
change from order to order you must request this with your first order
and we will keep a sample in your file for future reference, but we
cannot promise or guaranty that we can keep your shade as a stock item
for your future purchases. We may request that you sign a purchasing
agreement so that we may keep a constant stock of your color shade for
future purchases.
Order Policy:
Killer/Strapworks LLC has the right to refuse any order, sample request, or
quote from any customer for any reason. If payment hasn't been received
then its considered a "pending" order and will not fulfilled till
payment is received. If payment has been received and the order has been
canceled Killer/Strapworks LLC will refund the money within 10 business days.
Cancel Policy:
Orders may be canceled up to the moment of shipment to customer. If any
or all of the order is canceled after order has been paid for and
shipped than up to a 20% restocking fee may be applied.
Shipping Policy:
Most orders are filled within 24-48 hours
and shipped to your specifications (Some FedEx packages may be changed
to UPS to expedite shipping, our local FedEx center closes earlier than
UPS).
Strap orders of under 50 straps may take 24
to 48 hours to produce; 50 to 150 can add 3 to five days to your order,
and for orders over 150, you may want to contact [email protected]
and inquire about lead times.
If you are having your webbing Sublimated,
please expect to add 2 to 10 days to your orders lead time dependent
upon the complexities of your choice of design.
For orders containing Powdercoated metal
hardware, please allow an extra 4 to 5 days for your order to go through
our Powdercoating process.
Custom
Orders will have their own manufacturing time schedule which is
discussed at time of order. Shipping costs may be adjusted according to
actual shipping costs and an email will be sent to the customer to
confirm (usually the shipping cost is lowered). Please Note that during
holiday seasons shipping may take longer than normal (please adjust to
add 1-2 days to your shipping). Killer/Strapworks.com is not responsible for
late shipments. We use shippers with proven service. However, even UPS
and the Postal Service occasionally lose orders or deliver late. We will
help you track and resolve missing package issues, to the extent
allowed by the shipper. Some claims have to be made by you, the
recipient. Strap orders are packaged bulk en mass. Additional packaging,
rolling and banding, and labeling are available with additional
handling fees applied, contact us
for more information. Asking for expedited service on strap orders does
not guarantee that your order will go out the same day you ordered. ALL
strap orders go into queue according to when they are received. Asking
for overnight service does not move an order to the "head of the line".
We will, of course, ship according to your instructions once your straps
have been made. You may call for up to the minute information on
production times.
Customers that are in the local area are
welcome to pick up their order at our location at no additional charge
if picked up within 2 weeks. Orders marked for customer pick up at
location will be held until the customer picks up or for up to 6 months.
Non-Returnable products may be resold without refund if unclaimed after
6 months.
When shipping items via customer account number, speed and method of
shipping must be listed. Any orders with unspecified speed will be
shipped ground via the account number provided.
Abandonment Policy:
Any product Killer/Strapworks.com deems abandoned by the customer after six
months of storage is not refundable and is subject to resale. Funds paid
for said product will be considered storage fees and are not
refundable. Abandonment is constituted if the customer has either
designated to pick up the product at Killer/Strapworks.com and has neglected to
do such within a period of six months, has not provided alternate
shipping arrangements within a period of six months, and/or has not
contacted Strapworks.com or made arrangements with Killer/Strapworks.com
concerning the product within a period of six months.
Restocking Fee Policy
Any Return(s) may be subject to a 10%-30% restocking fee if any and/or all of these conditions are met 1. Order was shipped correctly and all product matched what you ordered. 2. Order was returned more than 7 days after receiving it. 3. Product was used or modified before returning. 4. Product was used in a manner that was not intended and/or exceeded maximum usage guidelines. 5. An RMA Form was not properly filled out, not included at all with your return, or did not include an authorized RMA Number.
LIABILITY POLICY
Killer/Strapworks.com has a no minimum purchase policy. We actively encourage you to buy only
what you need to accurately test the suitability of our products for
your application before committing to larger quantities. It is your
responsibility to test our hardware for appropriate strength; to test
our webbing for sew ability and colorfastness; to check our finished
straps and other products for functionality. If you are using our
products for resale to your own clients, it is further your
responsibility to insure the suitability of those products for your
client's end use. We do not endorse client's designs. Any advice given
is not to be construed as an endorsement of that product for your use.
Any and all specifications, including listed breaking strengths, are
guidelines only. Killer/Strapworks.com's liability shall be limited to
replacement or refund (as per other guidelines on this page). Killer/Strapworks.com is not liable for incidental damage or injury incurred
through the use of our products. When purchasing products on this
website, or by phone or e-mail, you expressly agree to this policy.
Privacy Policy:
No Customer Information is ever shared with any other individual or
company. Any information gathered from orders/emails/faxes/or any other
communication with Killer/Strapworks.com is securely stored at the Killer/Strapworks
facility. Emails gathered by our Newsletter Program or any other manner
are only used by Strapworks.com and are not released to anyone. You may
be removed from the Killer/Strapworks.com Newsletter by requesting so through [email protected].
The Killer/Strapworks.com Website is secured by 128bit Encryption which keeps your information secure as you place your order.
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